Operator Agreement — Summary

REVIRIDE RMS — OPERATOR SUMMARY

Summarises Operator Services Agreement version 2026-08-02.

What this is, in one page. ReviRide (Revelry Motorcycles Pty Ltd) operates the RMS — a reservation and payment platform for independent motorcycle rental operators. This summary explains what you sign up to. The full Operator Services Agreement governs in all cases.

What ReviRide does for you

• Provides the RMS software (booking, payments, bond pre-authorisation, refunds, dispute management).
• Provides a public booking surface that sends Renter demand to your shopfront.
• Connects you to Stripe on your own merchant account — funds land directly in your bank. ReviRide does not hold your money.

What you do

• You are the merchant of record. Your trading name appears on the Renter's card statement, refunds and chargeback notices. The rental contract is between you and the Renter.
• You set your own rental prices. ReviRide does not control your pricing.
• You run handover. Verify Renter ID and motorcycle licence, confirm age 25+, check fitness to ride, walk through the bike, take pre- and post-rental photos, capture the e-signature, report damage within one hour.
• You perform the Safety Compliance Duties (Schedule 3 of the full agreement). These are a condition precedent to the insurance coverage ReviRide arranges.
• You can use any other platform you like (Riderly, EagleRider, your own website, phone bookings, walk-ins). Only bookings that originate through the RMS must be processed through the RMS to completion.
• You are responsible for your own staff, wages, super, workers comp, tax, BAS, GST registration, and your own insurance obligations (including warranting CTP for every vehicle you onboard).

What it costs

Table 1: Subscription Plans and Fees

The Application Fee is deducted automatically inside the Renter's payment on your Stripe account. No invoicing. No chasing. The rate is set by how the booking was created — staff-entered through your operator portal is Counter; the Renter completing it themselves (including via a link you send) is Online. A phone booking entered by the customer through a link is Online at the Online rate.

What's in the fee base: rental subtotal + any DER/UDER excess-reduction charge + any late fee.

What's not: the refundable security bond, insurance premiums, GST, and cost recoveries — excess-kilometre and fuel charges and damage recovery are 100% yours.

GST: you account for GST on the full rental as the supplier to the Renter. ReviRide does not charge GST on the Application Fee and does not remit it on your behalf.

Money flow

• Stripe pays you on its standard schedule for your account.
• New operators carry a default 7-day payout delay so there's a balance available to cover refunds and disputes without clawing from your bank.
• Bonds are pre-authorisations on your Stripe account — never captured unless there's damage. ReviRide takes no fee on a bond or on any part of it captured for a repair. Damage recovery is 100% yours.

Refunds, disputes, chargebacks

• Refunds of platform-sourced funds must be processed through the RMS, because that returns the Application Fee to you in proportion to the refunded amount. You may issue a manual refund outside the platform — but you must record it in the RMS so the books stay accurate, and you will fund the full refund (the Application Fee will not return automatically).
• Disputes and chargebacks land on your Stripe account. The bank debits your balance. Stripe's dispute fee is yours to absorb. ReviRide does not control dispute responses.
• Store credit issued against your booking is your liability, redeemable only with you. There is no cross-operator redemption.

Insurance

• Commercial rental cover is mandatory while a bike is on hire. What is optional is WHOSE. ReviRide can arrange it (charged per rental day, or as an annual premium), or the vehicle's owner can carry their own commercial policy. A bike cannot go live without one of the three.
• The DER/UDER excess-reduction product you sell to Renters is genuinely optional — yours to offer or not, and yours to price.
• When sold through the platform, ReviRide acts under its authorised-representative status. You must give every Renter the PDS and FSG at or before the point of sale, and you must not provide personal financial advice.

If you take customer-owned bikes (Commercial Rideshare)

Optional — this section only applies if you onboard third-party-owned vehicles. If you do:

• The owner is paid 50% of gross rental revenue, fixed, released per rental when the bike is returned — not monthly, and not held by a damage claim. Our platform fee comes out of your half, never theirs.
• You remit the insurance excess on renter damage. The owner does not, and their payout is never reduced for it.
• You must be, and remain, registered for GST while you hold CR vehicles, and tell us within 21 days if that changes. You indemnify ReviRide for input tax credits lost if a tax invoice is invalid because your registration had lapsed.
• Where the owner is GST-registered, their tax invoice is issued for them as a Recipient Created Tax Invoice, by you or by ReviRide as your agent — see the deed below.

What you sign, and when

Two documents at onboarding, before you go live:

1. The Operator Services Agreement — accepted electronically in the portal.
2. The RCTI Agency Authority Deed — only needed if you take CR vehicles. ⚠️ It is a deed, so it must be signed in front of a witness; it cannot be clicked through. Worth having someone available on the day.

Term and termination

• Either party can end the agreement on 60 days' written notice.
• ReviRide can end it immediately if Stripe suspends your account, a regulator investigates you, you are convicted of fraud/dishonesty/violence, or you bring ReviRide's brand into serious disrepute.
• In-flight bookings keep settling as created; you honour the rental to completion. Stripe continues to process refunds/disputes on those bookings for 60 days.
• On termination you can export your data (CSV/JSON) within 30 days.

What stays yours

• Your brand, your domain, your signage, your marketing.
• Your pricing, your vehicles, your staff.
• Your customer data (ReviRide processes it on your behalf — never uses it to benefit another operator).
• Your right to use Riderly, EagleRider, or any other platform you choose.

Rate changes

ReviRide may change Application Fee or Subscription rates on 30 days' written notice. Changes are forward-only — never retrospective. If you don't accept a change, you can terminate without penalty within the notice period.

Subscription fee in plain English

Think of it like a subscription to a hosted software product (a Wordpress plugin, an accounting SaaS, etc.). It is not a franchise fee — you are not paying for the right to operate under a ReviRide system or trademark, and ReviRide does not dictate how you run your business. You keep your brand, your pricing, your independence.

This summary is for orientation only and does not replace the full ReviRide Operator Services Agreement. The Agreement governs in all cases.

You are welcome to read the full Agreement, and to have it reviewed, before you accept. You will be asked to sign during onboarding — before you go live — not when you apply.